The Item Return Policy depends on the item/s that were ordered. There are numerous classes of products that have their own unique return policy. Please review the list below to find the return policy that best describes the item/s you wish to return. Once you have reviewed the policies and confirmed that your purchase is eligible for return, you can use the automated return requests systems via our website to initiate the return request. You can find links to the automated Return Request System at the links shown at the bottom of us this page.
NOTE: A RMA (Return Merchandise Authorization) number is required for all returns. We will refuse all packages which do not have an RMA # clearly marked on the outside of the package. Please make sure it is CLEARLY WRITTEN AND VISIBLE.
Item Returns - Computer Software and Videos
Computer Software and Videos that are distributed on Physical Media (eg. DVDs) can only be returned or exchanged if the product is in its original, shrinkwrapped packaging and has not been installed or used in any way. Once you open the packaging of a Computer Software or DVD title, it can only be exchanged for the same title if the original media is defective. There are NO exceptions to this rule.
If you wish to return a Computer Software or DVD title that is eligible for return (as defined above), please refer to the Item Returns ~ All Other Items section below for additional information.
eBooks (Electronic Books) are NOT REFUNDABLE UNDER ANY CIRCUMSTANCES.
Item Returns - Custom Orders
Custom Orders, such as items that have been engraved or printed to your specifications, can not be return/exchanged under any circumstances.
Any fees associated with the customization of that item are not refundable.
Item Returns - All Other Items
You have three weeks (21 calendar days) from the date your package is shipped to notify us that you wish to return an item. Once we have been notified of your intent to return an item, you have two week (14 calendar days) from the date of notification to have the item returned to us and in our possession.
* All shipping charges, including those that you paid to originally receive the package, are NOT refundable.
* The item being returned and all of its packaging / accessories / components / documentation must be returned in the exact condition (e.g. unused) that they were received.
* The items must be packed carefully and sent via a method that is trackable, has signature required for delivery and is insured. We recommend the FedEx.
* We are not responsible for any damage or loss that is incurred while the package is in transit. That is why we require the package to be insured.*
* If the item being returned was part of a promotional purchase, such as eligible for receiving a free gift, you must return all of the items that were part of that promotional purchase, including the free gift.
* If the item being returned was part of a free shipping promotion, you will be responsible for the original shipping costs for that item, which will be deducted from any return or credit owed.
* All Returns are subject to a 15% restocking fee, unless the item is exchanged. We will waive the restocking fees on items that are exchanged.