Item Returns - Computer Software and DVDs
Computer Software and DVDs can only be returned or exchanged if the product is in its original, shrinkwrapped packaging and has not been installed or used in any way. Once you open the packaging of a Computer Software or DVD title, it can only be exchanged for the same title if the original media is defective. There are NO exceptions to this rule.
If you wish to return a Computer Software or DVD title that is eligible for return (as defined above), please refer to the Item Returns - All Other Items on our Return Policy page.