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Computer Software and DVDs that come on Physical Media (such as CD-ROMs and DVD-ROMS) can only be returned or exchanged if the product is in its original, shrinkwrapped packaging and has not been installed or used in any way. Once you open the packaging of a Computer Software or DVD title, it can only be exchanged for a new copy of the same title and only if the original media is defective. There are NO exceptions to this rule.